Refund policy

RETURNS, REFUNDS, AND CANCELLATION POLICY

We want you to be satisfied with your Freedom Fold purchase. This policy explains when orders may be canceled, returned, refunded, replaced, or exchanged.

ORDER CANCELLATIONS AND CHANGES

Most Freedom Fold products are printed or made to order.

Cancellation or modification requests must be emailed to hello@freedomfold.shop within 24 hours of purchase.

We will make a reasonable effort to honor your request, but cancellation or modification is not guaranteed. Production and fulfillment may begin shortly after an order is placed.

Once an order has entered production, been fulfilled, or shipped, it cannot be canceled or modified.

An order is not considered canceled until Freedom Fold confirms the cancellation in writing.

30-DAY RETURN PERIOD

Eligible return requests must be submitted within 30 days after the carrier shows the order as delivered.

To qualify for a return, the product must:

  • Be unused, unwashed, unaltered, and undamaged

  • Be in the same condition in which it was received

  • Be returned in its original packaging

  • Include proof of purchase

  • Meet the requirements of this policy

Products that have been displayed, installed, washed, altered, used, or damaged after delivery are not eligible for return.

HOW TO REQUEST A RETURN

Email hello@freedomfold.shop before sending anything back.

Include:

  • Your name

  • Order number

  • Product being returned

  • Reason for the return

  • Photographs, when applicable

Do not return a product to the address shown on the original shipping package. Many Freedom Fold products are shipped directly by fulfillment partners, and those locations may not accept returns.

A return must be authorized before it is mailed. Products sent without authorization or to an unauthorized address may not be refunded.

CUSTOMER-PREFERENCE RETURNS

An approved return caused by customer preference or an ordering mistake is subject to a 30% restocking fee.

The customer is responsible for return shipping costs.

Original shipping charges, priority-processing fees, shipping protection fees, and other completed service charges are nonrefundable.

We recommend using a trackable shipping method. Freedom Fold is not responsible for return packages that are lost, damaged, or not delivered to the authorized return location.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Inspect your order promptly after delivery.

Contact hello@freedomfold.shop if your product:

  • Arrives damaged

  • Has a manufacturing defect

  • Is materially different from the product ordered

  • Is the wrong design, size, product, or quantity because of a fulfillment error

  • Is missing an item included with the order

Include clear photographs of the product, packaging, shipping label, and the damage or error.

After reviewing the claim, Freedom Fold may provide a replacement, refund, store credit, replacement part, or another appropriate resolution.

The 30% restocking fee does not apply when Freedom Fold or its fulfillment partner shipped a damaged, defective, or incorrect product.

We may require the product to be returned. When the return is required because of a verified Freedom Fold or fulfillment error, we will provide return instructions and cover reasonable return shipping costs.

Damage caused by misuse, alteration, improper installation, improper storage, ordinary wear, or use inconsistent with the product’s intended purpose is not considered a manufacturing defect.

CUSTOMER ORDERING ERRORS

Customers are responsible for reviewing all order details before completing checkout, including:

  • Flag size

  • Design

  • Orientation

  • Quantity

  • Product variation

  • Customization

  • Shipping address

We do not ordinarily accept returns or exchanges because the customer selected the wrong size, design, orientation, quantity, or product option.

This restriction does not apply when Freedom Fold ships something different from what the customer ordered.

CUSTOMIZED OR PERSONALIZED PRODUCTS

Products made using customer-provided text, names, dates, photographs, artwork, designs, or specifications are not eligible for return or refund because of customer preference or customer-supplied errors.

A customized product may qualify for a replacement or refund if it arrives damaged, has a manufacturing defect, or materially differs from the customization submitted with the order.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for entering a complete and accurate shipping address.

Contact hello@freedomfold.shop immediately if you discover an address error. We will attempt to correct it, but changes cannot be guaranteed once production or fulfillment begins.

Freedom Fold is not responsible for delays, failed deliveries, losses, or misdeliveries caused by an incorrect or incomplete address provided by the customer.

Packages Returned to Sender

If a package is returned and recoverable, the customer may be given the option to:

  • Pay the shipping and handling costs to have the order resent; or

  • Request an eligible refund

An approved refund may be reduced by:

  • Original shipping charges

  • Return shipping costs

  • Carrier fees

  • Nonrecoverable production costs

  • The 30% restocking fee

If the package is not returned or recoverable, Freedom Fold is not required to issue a refund, replacement, or store credit.

If Freedom Fold or its fulfillment partner caused the address error, we will provide an appropriate replacement or refund without charging additional shipping.

LOST ORDERS

An order may be considered lost when tracking shows that it has not been delivered and the carrier confirms, or the available evidence reasonably indicates, that it is lost in transit.

Before approving a replacement or refund, Freedom Fold may:

  • Review tracking information

  • Confirm the shipping address

  • Contact the carrier or fulfillment provider

  • Require the customer to open a carrier inquiry

  • Request additional information

  • Allow reasonable time for delayed tracking to update

When an order is verified as lost in transit, Freedom Fold may provide a replacement or refund at no additional product cost.

This does not apply when delivery failed because the customer provided an incorrect address, refused delivery, failed to collect the package, or otherwise prevented delivery.

PACKAGES MARKED DELIVERED

When tracking shows an order as delivered but the customer cannot locate it, the customer should:

  • Confirm the shipping address

  • Check the mailbox, porch, parcel locker, reception area, campground office, mailroom, and other delivery locations

  • Ask household members, neighbors, building staff, or property staff

  • Allow one additional business day

  • Contact the carrier and request a delivery investigation

Freedom Fold may request a carrier claim number, case number, written carrier response, police report, or other reasonable documentation.

A carrier delivery scan is evidence of delivery. Freedom Fold does not guarantee a refund or replacement for packages confirmed as delivered to the address entered at checkout, but documented cases of carrier error or misdelivery will be reviewed individually.

REFUSED OR UNCLAIMED PACKAGES

Refusing delivery does not qualify as an authorized return.

If a package is refused, unclaimed, not collected, or returned because of unpaid customs charges, any approved refund may be reduced by:

  • Original shipping charges

  • Return shipping costs

  • Carrier fees

  • Customs charges billed to Freedom Fold

  • Nonrecoverable production costs

  • The 30% restocking fee

Contact Freedom Fold before refusing or returning a package.

CLEARANCE AND FINAL-SALE PRODUCTS

Products clearly marked Clearance or Final Sale before purchase are not eligible for customer-preference returns, refunds, or exchanges.

This restriction does not apply if the product arrives damaged, has an undisclosed material defect, is materially different from its description, or is not the product ordered.

REFUNDS

Approved refunds are issued to the original payment method.

After a return is received, we will inspect the product and notify you whether the refund has been approved.

Approved customer-preference refunds will be reduced by the 30% restocking fee and any nonrefundable shipping or service charges.

Refunds for damaged, defective, incorrect, or verified lost orders are not subject to the restocking fee.

Once issued, refunds may take approximately 3–10 business days to appear in your account. The actual posting time is controlled by your bank, card issuer, or payment provider.

Freedom Fold does not issue refunds to a different payment method except where required by law.

EXCHANGES

Direct exchanges are not guaranteed.

When an exchange is approved, we may require the original product to be returned and a replacement order to be placed.

The customer is responsible for any difference in product price, taxes, shipping, or other charges unless the exchange is required because of an error by Freedom Fold.

INTERNATIONAL ORDERS

International customers are responsible for customs duties, import taxes, brokerage fees, and other border or governmental charges unless checkout expressly states otherwise.

Orders refused or returned because the customer did not pay required customs or import charges may be treated as customer-caused returns. Any approved refund may be reduced by shipping costs, carrier fees, customs charges, nonrecoverable production costs, and the 30% restocking fee.

CHARGEBACKS AND PAYMENT DISPUTES

Contact hello@freedomfold.shop before opening a chargeback or payment dispute so we have an opportunity to investigate and resolve the issue.

Freedom Fold may pause an internal refund or replacement request while a chargeback, card dispute, PayPal claim, or similar payment dispute involving the same transaction remains open.

We will not issue a duplicate refund for an amount already refunded, reversed, credited, or recovered through a payment dispute.

RETURN AND REFUND ABUSE

Freedom Fold may refuse a return, refund, replacement, exchange, or store credit when there is reasonable evidence of:

  • Fraud

  • Return abuse

  • Product substitution

  • Altered or falsified photographs

  • False damage or delivery claims

  • Damage caused after delivery

  • Failure to return a product when required

  • Repeated claims inconsistent with order history

  • Violation of this policy

Nothing in this policy limits rights that cannot legally be waived.

CONTACT US

Questions, cancellation requests, return requests, and refund requests may be sent to:

Freedom Fold
hello@freedomfold.shop